And then there was light...
Stay tuned... This may be fun and educational at the same time...
posted by Ron Przywara @ 3:17 PM
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Ron on IT Service Management
A perspective on the developing world of IT Service Management including ITIL, ISO/IEC 20000
Thursday, September 14, 2006
About Me
- Name: Ron Przywara
- Location: New London, PA, United States
Ron Przywara joined Veris Associates in 2004 as Director of IT Service Management and is responsible for ITIL/ITSM consulting, education and training. He received his ITIL Foundation certification in 1998 followed by ITIL Practitioner Certification in Change Management in 1999. Recently, Ron obtained ISO/IEC 20000 Foundation certification and ISO/IEC 20000 Professional Certification in Managing and Improving IT Service. Delivering and updating the ITIL Foundation certification course for over 10 years, Ron enjoys making the concepts of IT Service Management Support and Delivery come alive. His presentations draw from 11 years consulting, implementing and supporting ITIL Best Practices. Ron’s experiences encompass developing and implementing ITSM processes based on the ITIL framework, managing the accounts and technical teams supporting the infrastructure, tools and business models of Fortune 500 companies. He maintains a 98% successful rate of certification in ITIL Foundations for over 350 course attendees.
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