I'll be speaking at...

Lehigh-Delaware Valley itSMF LIG Meeting
December 13, 2006
12:30PM (registration) – 3:30PM
At: Microsoft
Malvern, Pennsylvania
You Must RSVP itSMF USA Lehigh Delaware Valley LIG by 06 Dec 2006 (for security badges and head count)

Topics:
"Introducing Knowledge – Centered Support”
Speakers: Chris Wade – Chris Garnet
What is the one thing that never seems to be fully captured? Tribal knowledge! All the expertise regarding a specific topic inevitably seems to be located down a winding pathway leading to single individual. Yet in ITIL, we want our Service Desk positioned to know what actions need to occur to fix an incident. Especially when there is a significant incident impacting a business service! How is this knowledge gathered? What are the real life approaches and the challenges involved?

Chris Wade has over 20 years experience as a provider, buyer and user of software systems that cover customer, IT, quality and ERP management. Chris worked for Mars Incorporated for fourteen (14) years during which time he gained extensive experience with management of global multi-departmental and cross-divisional business processes. Chris is currently VP of Operations at Infra Corporation.

Chris Garnet has over 15+ years experience delivering technology business solutions in startup and large corporate environments. Chris has worked at Aventis Pharma as Head of Global Change & Problem Management and was responsible for implementing a Global Help Desk application in the Americas, EMEA and Asia Pacific that supported seven languages.

“What I learned attending the 2006 itSMF USA convention in Salt Lake City, Utah”
Speaker: Ron Przywara
Pre-conference seminars
Seven different focus tracks from “intro” to “expert”, including topics such as:
ITIL V3, IT Governance and compliance, and much more
Keynote speakers
Alison Levine (Mt. Everest expedition)
Captain James Lovell (Apollo 13)
Sharon Taylor (chief architect ITIL v3)
Erik Guldentops (CobiT & ITIL)
Vendor Expo
Conference Website: itSMF USA Membership has it’s privileges!

Ron Przywara is the Practice Director, IT Service Management for Veris Associates, Inc. He is responsible for IT Infrastructure Library (ITIL) and ITSM education, training and consulting. Ron’s experiences include managing the accounts and technical teams supporting the infrastructure, tools and business models of Fortune 500 companies.

Don't miss this informative and interactive meeting!
Directions to Microsoft, Malvern can be found on the ITSMF USA web site:

ITIL v.3 - Status update - 2 November 2006

I continue to monitor the timeline and updates from OGC on the progress of ITIL v.3. So far it seems to be tracking to the schedule presented at the itSMF conference in September (see earlier post)

ITIL v.3 - Status update - 2 November 2006
All five core titles were delivered by the author teams by mid-October. Since then the Editorial Board has reviewed the books and carried out work to ensure integration and alignment across all titles. IAG members have been asked to nominate their preferred title to review. The review will start on 7 November and end on 27 November after which there will be a period for further integration work and editing, and for authors to make revisions. Public QA is scheduled for mid-January and a call for participants will be made imminently. People who have already expressed an interest will be contacted directly and details will be available on this website www.itil.co.uk and on www.itsmf.co.uk.

I've included a few of the seven categories below that have timely content:

Category 2 - Web Offerings
The Glossary is available on the ITIL web site. This is the baseline version prior to Refresh development, and will be updated after ITIL Refresh development is complete.
Process models – V3 version work now under way
What’s New – last quarter 2006 draft completion target
High level introduction – last quarter 2006 draft completion target

Category 5 - Qualifications Scheme
The OGC's official accreditor, APMG, has begun forming the Examiner Panel that will be responsible for development of the V3 qualifications Scheme. Once the panel is finalized, a public announcement will be made about the members of this panel. Work on the Qualifications Scheme will begin later this month.

Category 7 - Presentations Planned
itSMF Canada Regional Conferences – Ottawa - November 2006
itSMF UK Conference Birmingham UK - November 2006
itSMF USA Local Interest Group, Wisconsin -January 2007
itSMF Conference Germany - December 2007
Pink Elephant Conference Las Vegas - February 2007
itSMF Conference, Norway - March 2007